FAQ

​How Do I Place An Order?

Once your items are selected, go to your item cart and click on payment options, choose your payment method and follow the steps, once you finalize payment along with your name, address, and phone number you will submit your order, once received you will get an email letting you know we received your order and will send a tracking number once your order has shipped!

 

Custom Request Orders

If you would like to request a custom item be made please contact me under the contact page, I will be happy to work with you on a custom order piece if I feel I am able to create what you are asking.  A down Payment may be required once an invoice has been issued for the custom item. 

Payment and Shipping

 

Payment is expected at the time items are purchased.  Once purchased, items will be packaged in the appropriate shipping containers and mailed with your preferred mailing option which you will select during the checkout process.  Once your item has shipped you will receive an email with your tracking number and expected date of delivery if available.  

All items when packaged will have been cleaned prior to leaving my shop and will be packaged with care.  Gloves and Masks will be worn to ensure everyone's safety.

​Secure Ordering & Payment Options

I accept all major credit and debit cards through Wix payment.

Returns & Refunds

 

I will gladly accept returns within 30 days of purchasing as long as the item is in the same condition as it was when it left the shop.   If your item arrives to you damaged please email me immediately and we will discuss options of either refunding the item once it is returned to me, or replacing the item if a replacement is available once the item is returned to me.  There are no two stones alike so all items if replaced will be different in appearance.  Custom orders can not be returned. Prior to custom items being sent out you will receive extensive pictures of the final item to ensure it is as requested.

 

Privacy Policy

 

Privacy is extremely important to me, your information will not leave my store.  Information regarding your order is also kept private.

Gift Options

If the items that you purchase contain a gift please let me know with a comment at checkout, I will be glad to wrap all gifts in appropriate gift wrap for the occasion and include a note for the recipient from you.  All jewelry items come in their own little gift box hand decorated by myself to fit the item purchased. I currently do not charge extra for gift wrap!